1. Parties and scope
These Terms of Service (the “Agreement”) are entered into between [Ad Soyad / Ticaret Unvanı] ([Açık adres — mahalle, cadde, no, ilçe/il, posta kodu], Türkiye) (the “Operator”, “we”), who operates the LLMsay service made available at llmsay.com (the “Service”), and the natural or legal person using the Service (the “User”, “you”).
By creating an account, signing in, or otherwise using any part of the Service, you represent that you have read, understood and accepted this Agreement together with the Privacy Policy and Cookie Policy, which form an integral part of it. If you do not accept these terms, do not use the Service.
If you open an account on behalf of a legal entity, you represent that you are authorised to bind that entity to this Agreement.
2. Description of the Service
LLMsay is a monitoring and analytics tool that periodically submits questions defined by the User to AI assistants (ChatGPT, Claude, Gemini, Grok, DeepSeek, and other platforms that may be added over time), stores the responses received, and measures and reports whether the User’s brand is mentioned in those responses, in which position, and in what tone.
The Service also includes complementary functionality such as site auditing, source analysis, content and technical improvement recommendations, alerts, reporting, and measurement of AI-referred visit traffic. The available feature set depends on the plan purchased and may evolve over time.
3. No guarantee of outcomes or accuracy
The Service is a measurement and reporting tool. Responses produced by AI assistants are generated probabilistically; the same question may receive different answers on the same day. Those responses are entirely under the control of the relevant platforms, and the Operator has no control over their outputs, models, pricing, availability or policies.
The Operator does not warrant that your brand will appear in AI responses, that your visibility will increase, that you will be mentioned in any particular position, or that you will obtain sales, traffic or revenue. Recommendations provided through the Service are informational and do not constitute professional (legal, financial or marketing) advice.
Measurements are performed using each platform’s consumer default model as at the time of measurement. Changes made by platforms to their models, interfaces or access policies may affect measurement results; such changes do not constitute defective performance of the Service.
AI-generated summaries, recommendations and analyses may contain errors. You should verify findings against your own sources before making critical decisions.
4. Account registration and security
- The Service is intended for persons aged 18 or over. If you are under 18 you may not create an account.
- You must provide an accurate, current email address belonging to you when registering.
- You are responsible for the confidentiality of your credentials and for all activity carried out through your account. If you suspect unauthorised access you must notify [email protected] immediately.
- You are responsible for the conduct of persons you invite to your account through the team feature. All actions within the role you grant them (editor/viewer) are attributed to you.
- The Operator is not liable for loss arising from compromise of credentials, absent fault on its part.
5. Acceptable use
You agree not to use the Service to:
- act in breach of applicable law, public order or public morals;
- infringe the intellectual property, personality or commercial reputation rights of third parties, or generate misleading or defamatory content about competitors;
- place disproportionate load on the infrastructure through automated querying, or to exceed or technically circumvent quotas, rate limits and plan limits;
- reverse engineer the Service, disable security measures, or attempt unauthorised access;
- make your account or API key available to third parties beyond the scope of your plan, or resell the Service (multi-client use expressly permitted by agency plans is excluded);
- run the site audit function against domains you are not authorised to audit.
6. Your representations regarding audited domains and the tracking snippet
By using the site audit function you represent that you own the domain to be audited, or that you have been authorised by the domain owner to carry out that audit. An audit consists of sending a reasonable number of HTTP requests, at a reasonable frequency, to publicly accessible pages of that site.
When you add the AI traffic measurement snippet to your own site, you remain responsible for meeting transparency obligations and, where required, obtaining consent from your visitors. In that processing relationship you act as data controller and the Operator acts as data processor; details are set out in the Data Processing Addendum.
You are responsible for the confidentiality of your ingest key. Because that key is visible in your site’s source code, the Operator is not responsible for misleading records submitted by third parties who obtain it; you may regenerate the key at any time.
7. Plans, fees and payment
The Service is offered as a free tier and paid subscription plans. The scope of each plan (number of monitored questions, number of platforms scanned, history window, number of workspaces and additional features) is published on the plans page within the Service and forms an annex to this Agreement.
Paid subscriptions are sold and invoiced by Creem.io (Creem IO Ltd.) acting as Merchant of Record. Payment processing is carried out by Creem; your card details are never seen, stored or processed by the Operator. Creem’s own terms and privacy policy also apply to the payment process.
Unless stated otherwise, subscriptions are billed monthly in advance and renew automatically until cancelled. Published prices may be exclusive of taxes unless expressly stated; applicable taxes are calculated by the Merchant of Record.
On cancellation your subscription continues until the end of the current billing period, after which your account automatically reverts to the Free plan. No pro-rata refund is made for mid-period cancellation, without prejudice to your rights under consumer protection law.
Price changes are notified by email at least thirty (30) days before they take effect and apply only to renewal periods after that notice. If you do not accept a change you may cancel before renewal.
8. Refunds, cancellation and consumer rights
The Free plan exists precisely so that you can evaluate the Service before paying. It requires no payment card, is available for an unlimited period, and provides real measurements on real AI platforms. For that reason no separate trial period and no trial-based refund is offered for paid plans.
Subscription fees are non-refundable. From the moment a paid subscription begins, the Operator irreversibly incurs third-party AI platform costs on your behalf for every scan performed. Accordingly, fees paid are not refunded in whole or in part — including where you cancel mid-period, where you do not use the Service, or where you are dissatisfied with the measurement results.
By starting a paid subscription you expressly request that performance begin immediately, and you acknowledge that once performance has begun you lose any right of withdrawal that applicable consumer legislation grants for services performed instantly by electronic means.
You may cancel at any time. On cancellation your plan remains fully active until the end of the period already paid for; at the end of that period the account automatically reverts to the Free plan and no further charge is made. No pro-rata refund is made for the unused part of the period.
Mandatory rights conferred by consumer protection legislation that cannot be excluded by contract are reserved. Where a refund is required by mandatory law, it is processed by the Merchant of Record, Creem.
9. Free tier and trial use
The free tier is provided “as is” without any service level commitment. The Operator reserves the right to change or discontinue the scope, limits or availability of the free tier upon reasonable notice.
Where the free tier is abused — for example through automated account creation, opening multiple accounts to circumvent quotas, or unusual resource consumption — the Operator may suspend the accounts concerned.
10. Intellectual property
- All rights in the Service’s software, interface, design, database structure, texts, trade marks and logo belong to the Operator. This Agreement grants you only a right to use the Service and transfers no ownership.
- Data you enter into your account (brand information, questions, competitor lists, brand facts, files) belongs to you. The Operator processes that data solely to provide, operate and improve the Service, within the limits set out in the Privacy Policy.
- Response texts obtained from AI platforms may be subject to the rights of those platforms and/or third parties. Such content is stored and displayed within the Service solely for measurement, analysis and comparison purposes; you are responsible for the legal consequences of any use you make of that content outside the Service.
- The Operator may use feedback and suggestions you provide about the Service to improve the product, without any obligation of payment or attribution.
11. Third-party services
By its nature the Service depends on third-party providers: AI platforms, the hosting provider, email delivery infrastructure, payment infrastructure and — at your election — notification channels such as Slack or Telegram.
Where those providers suffer outages, change their policies, increase prices or discontinue their services, the Operator will use reasonable efforts to mitigate the impact but cannot be held liable for the consequences. If an AI platform becomes unavailable, measurements for that platform may pause temporarily or permanently.
12. Availability and changes to the Service
The Operator does not warrant that the Service will be uninterrupted or error-free. Planned maintenance is announced reasonably in advance; urgent security interventions may be carried out without prior notice.
The Operator reserves the right to develop, modify or discontinue parts of the Service. Changes that materially reduce the scope of paid plans are notified at least thirty (30) days in advance, in which case you may cancel your subscription.
13. Suspension and termination
- You may close your account at any time using the account deletion function within the Service. On deletion your data is erased in accordance with the Privacy Policy.
- The Operator may suspend or terminate your account in the event of a material breach of this Agreement, unlawful use, failure to pay, or conduct threatening infrastructure security. Where the circumstances allow, notice will be given before termination together with a reasonable opportunity to remedy.
- On termination for reasons not arising from your breach, fees relating to the unused period will be refunded.
14. Limitation of liability
To the maximum extent permitted by applicable law, the Operator is not liable for indirect damages, loss of profit, loss of data, loss of business, reputational harm, or failure to realise anticipated benefits.
The Operator’s total aggregate liability under this Agreement is in all cases limited to the total fees actually paid by you for the Service in the twelve (12) months preceding the event giving rise to liability. For free tier users this amount is zero.
The limitations in this clause do not apply to damage arising from the Operator’s wilful misconduct or gross negligence, to death or personal injury, or in any other case where mandatory law does not permit limitation of liability. Mandatory consumer protection provisions are reserved for Users qualifying as consumers.
15. Indemnity
You agree to indemnify the Operator and to cover its defence costs in respect of claims brought against the Operator arising from your use of the Service in breach of this Agreement or applicable law, your auditing of domains you are not authorised to audit, your use of the snippet without meeting your obligations towards your visitors, or your infringement of third-party rights.
16. Changes to this Agreement
The Operator may update this Agreement. Material changes are notified by email and/or within the Service at least thirty (30) days before they take effect. Continuing to use the Service after such notice constitutes acceptance of the updated terms. If you do not accept them you may close your account.
Effective date: August 6, 2026. Last updated: August 6, 2026.
17. Governing law and disputes
This Agreement is governed by Turkish law. The parties will first attempt to resolve disputes in good faith through negotiation.
[İl] Mahkemeleri ve İcra Daireleri shall have jurisdiction. For Users qualifying as consumers, the right to apply to the competent bodies and courts of their place of residence provided under consumer protection law is reserved.
If any provision of this Agreement is held invalid, the validity of the remaining provisions is unaffected.
18. Contact
Notices under this Agreement may be sent to [email protected]. The Operator sends its notices to the email address registered on your account; keeping that address current is your responsibility.
Operator: [Ad Soyad / Ticaret Unvanı] · [T.C. Kimlik No / Vergi Kimlik No] · [Açık adres — mahalle, cadde, no, ilçe/il, posta kodu] · Türkiye · [email protected]